FAQ

What Is PianoBookClub?

PianoBookClub is a monthly subscription services delivering digital piano teaching materials to your inbox each and every month.

Who Are You Guys?

We are Andrea and Trevor Dow and our company is Teach Music Today Learning Solutions. We blog tirelessly about all things “piano teaching” over at TeachPianoToday.com, the online hub of our business.

PianoBookClub is offered by our company Teach Music Today Learning Solutions.

PianoBookClub is delivered by FastSpring (FastSpring.com)… an award-winning, trusted reseller of digital products. FastSpring is regulary audited for PCI compliance and employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transactions.

We let the experts handle the payment processing and delivery so that we can focus on creating awesomeness!

If you ever have a problem concerning payment or delivery of your subscription, you can get immediate help and resolution by visiting the FastSpring Support Portal here.

How Does It Work?

When you sign up for a PianoBookClub Membership we automatically deliver your digital piano teaching materials to your inbox each and every month. Your subscription renews automatically on the monthly anniversary of your Sign Up Date. You can cancel your membership at any time.

How Do I Cancel My Subscription?

To cancel your subscription you can do the following:

  1. In your email program find the most recent message we sent you with the subject line: Your Subscription Renewal: PianoGameClub Membership or Your Subscription Renewal: PianoBookClub Membership.
  2. Open this message and click on the blue link that is between the two light blue horizontal bars
  3. On the page that opens, select “Cancel Subscription” and then select “confirm”.
  4. And that’s it!
  5. PianoGameClub and PianoBookClub are delivered by FastSpring (FastSpring.com), our digital reseller. If you have any problems with the process above, please visit the FastSpring Support Portal here.
  6. If you still need help, contact us here.

How Do I Update Payment Information?

To update your payment method you can do the following:

  1. In your email program find the most recent message we sent you with the subject line: PianoGameClub Membership or Your Subscription Renewal: PianoBookClub Membership.
  2. Open this message and click on the blue link that is between the two light blue horizontal bars.
  3. On the page that opens, select “Update Subscription”, change what is needed and then select “confirm”.
  4. And that’s it!
  5. If you have any problems with the process above, do not hesitate to send us a quick message.

What day will book be delivered?

Your new piano games will arrive in your email on the same day each month according to the day that you joined. For example, if you signed up on March 23, you you will receive your new games on April 23, May 23, June 23 etc

If ever your monthly anniversary passes and it seems you have not received your monthly piano games, please be sure to check your email’s promotions and/or spam folders as sometimes (very rarely) overzealous email programs may accidentally filter the email containing your piano games. Adding mailer@fastspring.com to your address book will help prevent this from happening. Contact us immediately if you have any issues receiving your monthly piano games.